UQ With You: Frequently asked questions

UQ With You uses Zoom to conduct our Telehealth appointments. You will need a computer, smartphone, or tablet to log in to Zoom at the time of your appointment. We will give you all the information and guidance you need on using Zoom before your appointment.

If you do not have access to a computer, smartphone or tablet, you can discuss this in your initial phone call with your student therapist and arrange an alternative way to conduct your appointments (e.g. telephone).

A Zoom link with be provided to you by your therapist in advance of your scheduled appointment(s).

The following video provides step-by-step instructions on how to join a Zoom meeting:

For more information on Telehealth, click here (link to ‘What is Telehealth’ page)

To request an appointment, please complete and submit our short online form. You do not need a referral to access this service.

Our student practitioners are trained to deliver care that has been shown to the most effective to those seeking support. They can assist you with short-term, practical care to manage the difficult feelings associated with these challenging times such as anxiety, stress, low mood and grief.

Our practitioners take a client-centred approach, and tailor each session to meet your needs. We place a strong emphasis on the therapeutic relationship and strive to ensure that you feel heard and understood.

UQ With You ordinarily offers a maximum of six (6) consultations. If you need ongoing support after your six (6) consultations, your therapist will work with you to decide next steps and refer you to another service if needed.

Based on the information that you provide; our team will work to match you with the most suitable practitioner to your needs. This will either be a final year postgraduate counselling student or a provisional psychologist. For some types of therapy, you may be assigned two counsellors who will conduct your sessions as a team.

Our counsellors and psychologists are all highly trained postgraduate students studying at a masters level. Psychologists have undergraduate degrees in the science of human behaviour, whereas our counsellors come from a range of backgrounds in the social and behavioural sciences.

Counsellors and psychologists can both assist people with various life difficulties such as stress, relationship concerns, emotional difficulties, life transitions, grief, and loss, but psychologists have additional training in diagnosing and treating mental disorders. All of our practitioners take an empathetic, client-centred approach, and are provided with ongoing guidance from senior practitioners to ensure you receive the best possible care.

If you have any questions about our practitioners, please feel free to ask when we book your initial appointment